Frequently asked questions
Questions are welcome.
Here are the questions people most often ask before starting. If your question is not included, send me a message through the Contact page. It will come directly to me.
The basics
Is GLP1Coach medical care?+
No. GLP1Coach provides health coaching. I am an ACE-certified health coach with a specialization in weight management and advanced training in anti-obesity medications, but I am not a physician, prescriber, registered dietitian, or therapist. Coaching does not replace medical care. Please ask your prescriber about medication, dosing, side effects, or symptoms.
Who reads and answers my coaching messages?+
I do. Every coaching response comes from me, Amanda Bonello. I do not use a chatbot or contract your coaching messages to another coach. Like any online service, GLP1Coach uses technology providers to operate the website and deliver messages. You can read more in the Privacy Policy.
How quickly will I receive a response?+
I respond within 48 hours. I often answer sooner, but I do not promise an immediate reply. GLP1Coach is not monitored continuously. Please do not use coaching messages for an emergency, urgent symptoms, or a mental health crisis.
Plans and billing
What is included in the $29 written coaching plan?+
You can send private coaching messages whenever you need to. I will respond personally within 48 hours. The plan also includes your private journal and intake preferences.
What is included in the $99 written and live coaching plan?+
You receive everything in the written coaching plan, plus one 30-minute coaching call each month. Calls are audio by default, and video is available if you request it.
How do I cancel?+
You can cancel from your account. Your access will continue until the end of the billing period you already paid for, and you will not be charged again unless you restart your plan.
Do you offer refunds?+
Because access begins as soon as a plan is purchased, payments are generally not refundable. If there has been a billing error or an unusual circumstance, contact me so I can review it personally.
The coaching approach
What does compassionate coaching mean?+
It means I start with what you want help thinking through rather than with a plan I have already decided on. People taking GLP-1 medications get a great deal of advice from clinicians, family members, and social media. My part is to ask questions, listen, and help you work out what fits your own life. I do not present coaching as a guarantee of weight loss, because the research on coaching and weight outcomes is mixed. I coach this way because it respects your right to make your own decisions.
Do I have to be on a GLP-1 medication to work with you?+
No. I work with people who are taking a medication, people who are considering one, and people who are in between, either on a medication or off of one. Coaching can be especially useful while you are still deciding, because there is a lot of conflicting information and not much careful listening.
Will you tell me what to eat?+
No. I do not provide meal plans or medical nutrition therapy. I can help you think about a habit you want to change or prepare questions for a registered dietitian. If your concern requires nutrition treatment, I will encourage you to contact a qualified dietitian.
Privacy and safety
Where are my messages stored?+
Your coaching messages are stored inside your private account using the services that operate GLP1Coach. Please review the Privacy Policy for details about storage, security, and the providers used by the site.
Is GLP1Coach covered by HIPAA?+
GLP1Coach is a health coaching service and does not claim to be a HIPAA-covered medical provider. I still treat your information as private and use it only as described in the Privacy Policy. Please do not upload medical records unless I specifically tell you the site is able to accept them safely.
What should I do if I am in crisis?+
Do not wait for a coaching reply. In the United States, call or text 988 for immediate crisis support. Call 911 if there is immediate danger or a medical emergency. The Safety page includes additional resources.
Is GLP1Coach the same as the GLP-1 Collective nonprofit?+
No. GLP1Coach is a paid coaching service operated by GLP-1 Studio LLC. The GLP-1 Collective is a separate nonprofit organization with its own finances and programs.
Other situations
Can I join if I am still considering a GLP-1 medication?+
Yes. Coaching can help you identify your questions and prepare for a conversation with a licensed clinician. I cannot tell you whether a medication is medically appropriate for you.
I have tried coaching before and it did not help. Why would this be different?+
It may or may not be different for you, and I do not want to promise something I cannot know in advance. My approach is collaborative and patient-led. I do not use a rigid program or assume that everyone needs the same goal. The free assessment and the Coaching page can help you decide whether this approach sounds like a better fit.
Can I use GLP1Coach outside the United States?+
Coaching may be available outside the United States, but most pharmacy, insurance, and crisis resources on the site are written for a U.S. audience. Contact me before subscribing so I can confirm whether I can appropriately support you where you live.
Still not sure?
Still deciding?
Take the free assessment or send me your question. You do not need to subscribe before contacting me.
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